FAQ
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WHAT ARE THE PAYMENT OPTIONS?
We accept PayPal and Mercado Pago as payment options. For more information, send an email at inquiries@shilamyoga.com.
WHAT SHIPPING OPTIONS DO YOU HAVE?
We have shipments available throughout the Mexican Republic. The shipping cost depends on your address (accessibility) and is paid by the customer unless otherwise indicated.
WHAT IS THE PRODUCT WARRANTY?
All our mats include a 30-day manufacturer's warranty against defects in materials, manufacturing, or quality. For warranty claims, send an email at inquiries@shilamyoga.com.
WHAT IS YOUR RETURN POLICY?
We put all our efforts to give you the best service. If you have a problem with your order, email us at inquiries@shilamyoga.com within 48 hours of receiving your order. We will contact you shortly. For more information, click the button.
WHAT IS YOUR PRIVACY POLICY?
Shilam Yoga respects your privacy regarding any information that we may collect while operating our website. For more information, click the button.
WHAT CERTIFICATIONS DO SHILAM YOGA MATS HAVE?
All Shilam Yoga® mats undergo rigorous quality testing to ensure performance, durability, and comfort. Each mat is certified to SGS quality standards and meets ROHS standards.
WHAT IS YOUR ALLIANCE WITH ANIMAL KARMA?
We allocate a percentage of all our sales to the conservation projects of the Animal Karma Foundation. If you want to know more about their projects, visit their official website www.animalkarma.org.mx. You can also check them on our social networks, find us on Instagram and Facebook as @shilamyogaofficial.
WHAT IS YOUR ALLIANCE WITH ANIMAL KARMA?
We allocate a percentage of all our sales to the conservation projects of the Animal Karma Foundation. If you want to know more about their projects, visit their official website www.animalkarma.org.mx. You can also check them on our social networks, find us on Instagram and Facebook as @shilamyogaofficial.
DO YOU HAVE WHOLESALE OR DISTRIBUTOR SALES?
Yes, if you are interested in the wholesale or distribution of Shilam Yoga products, send us an email at inquiries@shilamyoga.com or call us at +52 (33) 1653 8246 for more information.